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Anakam Administrator/Systems Engineer

Published: February 26, 2014 (over 7 years ago)
Job Type
Security Clearance
Secret Security Clearance


ITIP Job Title:  Anakam Administrator

DHS Eagle Labor Category:  Systems Engineer


Bossier City (ITC)

Job Functions:

Requirements and Technical Skills:

  • Administer and configure Anakam Two Factor Authentication (TFA) for customers accessing network from non-government equipment
  • Maintain and administer a      mission-critical Microsoft Office SharePoint Server 2007 platform with      over 50,000 users from a 24/7 Operations Center environment, including      daily monitoring, troubleshooting and performance analysis
  • Perform as the SharePoint Subject      Matter Expert (SME) during shift for both Anakam Two Factor Authentication      and SharePoint
  • Triage Anakam Two Factor      Authentication and SharePoint issues escalated from the Tier 1 helpdesk      and communicate directly with SharePoint users to resolve, escalate, and      reroute Anakam and SharePoint trouble tickets using standard operating      procedures to determine severity and impact
  • Track incidents and work      performed in Remedy ticketing system
  • Utilize server-side monitoring      tools and baseline performance counters to analyze SharePoint dependencies      and identify risks and incidents within the SharePoint server farms
  • Examine and analyze server and      application logs for incident triage and root cause analysis
  • Deliver root cause analysis      reports within 3-5 days of major platform outages and incidents
  • Enforce change management      procedures; ensure that system change follows established processes and      has minimal negative impact on the SharePoint system infrastructure,      perform routine platform maintenance during off-hours maintenance windows,      and collect and report on system baseline metrics
  • Act as lead subject matter expert      on high severity critical incident bridge conference calls involving      Anakam Two Factor Authentication during off-hours
  • Perform operations specific to      maintaining the SharePoint platform, including assisting with procedure      documentation, change implementation and tracking, content database      restoration, content migration, applying OS and SharePoint patches and      upgrades, setup and configure security groups, diagnose issues with      dependencies such as Active Directory, IIS, and Microsoft SQL Server as      well as desktop issues with browser and rich client integration with      SharePoint
  • Support Service Level Agreements      (SLAs) relevant to SharePoint availability

 Labor Category Description:

Analyzes functional business requirements and design specifications for functional activities. Provides identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and for creating requirements that will allow implementation by the architecture and engineering team and COTS products.

Other Qualifications:

  • Strong analytical and problem solving skills
  • Ability to maintain focus over 12 hour shifts in a 24/7      Operations Center environment
  • Leadership skills to guide and mentor the work of less      experienced personnel
  • Effective oral and written communication skills
  • Strong personal computer and business solutions software      skills
  • Ability to manage multiple concurrent objectives or      activities, and effectively make judgments in prioritizing and time      allocation in a high-pressure environment





Labor Category Qualifications:

Bachelors Degree from an accredited college or university with five years of related experience. Equivalents: High School diploma with nine years of specialized experience in related field, or Associates Degree with seven years of experience, or Masters Degree with three years experience, or Doctorate Degree with one year experience.
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